Do you know the difference?
Manufacturers often use Web-based content management systems (CMS) for knowledge-based processes and sites, but a CMS isn’t designed for knowledge management.
Due to gaps in solutions capabilities, a company can fail in its efforts to collaborate just by using the wrong kind of system.
This e-book, offered by customer experience management specialist InQuira, identifies the key differences between a CMS and a knowledge management system (KMS), and makes the case for why a KMS platform is essential for managing knowledge-driven Web sites.
Understanding the differences between these systems will reveal which type best fits your organization’s needs.
Get started now by reviewing this helpful e-book. |