Content management vs. knowledge management:
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Do you know the difference?

Manufacturers often use Web-based content management systems (CMS) for knowledge-based processes and sites, but a CMS
isn’t designed for knowledge management.

Due to gaps in solutions capabilities, a company can fail in its efforts to collaborate just by using the wrong kind of
system.

This e-book, offered by customer experience management specialist InQuira, identifies the key differences between a CMS
and a knowledge management system (KMS), and makes the case for why a KMS platform is essential for managing
knowledge-driven Web sites.

Understanding the differences between these systems will reveal which type best fits your organization’s needs.

Get started now by reviewing this helpful e-book.
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