Align your IT Service Management Strategies with Business Objectives: Key Tips from the Experts

Sponsor: HP
Featured Analyst Firm: Gartner
Speakers: Kris Brittain, David Cannon
Type: Video (25 minutes)

Aligning IT to business is possible, but requires a strategic service management plan and a careful selection of tools to support it. Learn more about a successful IT Service Management plan for your organization with information from leading Gartner analyst and industry expert from HP.

--> ALIGN IT SERVICE MANAGEMENT STRATEGIES WITH BUSINESS OBJECTIVES

Watch this Webcast and hear trusted advisors from featured analyst firm, Gartner, Inc., and HP reveal the IT Service Management (ITSM) practices that will help your organization improve service quality, increase efficiency, and become more agile in responding to business needs.

--> TOP CIO STRATEGIES FOR IT SERVICE MANAGEMENT

This Webcast will show you how to blend business imperatives with technology capacities. Outline the critical success factors of an ITSM strategy that enable a tighter link between business and IT. Explain the IT measurements that should be used to demonstrate business value. And provide you with the steps to take so that you can capitalize on your ITSM investments.

--> KEY IT SERVICE MANAGEMENT TIPS FROM THE EXPERTS

Join Kris Brittain, Research VP, at Gartner and David Cannon, ITSM Practice Principal, at HP as they explain how to overcome the ITSM challenges of IT and business integration, critical ITSM success strategies, and solutions that help IT.

--> MUST SEE WEBCAST ADDRESSES IT SERVICE MANAGEMENT

In today’s economy, IT leaders, like you, must do more than keep IT running. You must understand and support the objectives of your business while showing a clear return on investment in IT.

Watch this new Webcast now and learn more.

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About Kris Brittain

Kris Brittain is a vice president and research director in Gartner Research. Her research focuses on IT service and support strategies such as IT service management, best practices, performance metrics, technology solutions and understanding return on investment. Prior to joining Gartner, Ms. Brittain held senior product management and marketing positions at IBM/Tivoli, Software Artistry, Inc., and Apple Computer, Inc. She has solid tenured experience in product management and marketing within the technology market.

About David Cannon
ITSM Practice Principal, Co-author ITIL v3 Service Operation book, HP. David is internationally recognized as a leader in IT Service Management. He has more than 15 years experience in IT Service Management and is a Fellow of the Institute of Service Management – the highest level of professional achievement in this field. He has provided training and consulting services to virtually every industry sector and at every level of management. He was also a key figure in establishing the IT Service Management industry in South Africa and the USA, both by establishing successful businesses and through his involvement in the itSMF. He was the founder of the itSMF South Africa, and a founder and director of the itSMF International. He is currently on the itSMF USA Board. David has also participated in the ongoing development of the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF). Most recently he has co-authored the Service Operation book for ITIL v3. His current role is ITSM Practice Principal within Hewlett-Packard, where he is responsible for establishing, building and supporting IT Service Management practices in Asia, the USA and Latin America.