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Bridging the gap between IT and business through integrated IT Service and Asset Management Sponsor: enteo Software
Join industry experts from featured analyst firm Gartner, Inc., and opinion leaders at enteo Software, a FrontRange company, as they provide an overview on how bridging technologies in the field of IT Service and PC Lifecycle Management can help you align IT and the business, close the gap, and in turn save you time, effort and money. Learn how to apply Integrated Service and PC Lifecycle Management to realize: 1. Improved end user experience 2. First call resolution/remediation 3. Full ITIL compliance 4. Cost savings through improved IT processes 5. Reduced impact of changes on business operations 6. Reduced workload and costs for Infrastructure Management 7. Use of standardized methods and process for handling all changes 8. Improved quality software rollouts 9. Improved reporting on change effectiveness 10. Increased transparency. In addition, this Webcast will address the following questions: 1. How is the market of IT Operations Management and IT Service and PC Lifecycle Management evolving? 2. What are the key market and technology trends within the IT Operations Market? 3. What does the market look like in regards to customer challenges, vendor capabilities and technology maturity? 4. What is the value of the convergence of IT PC Lifecycle Management and Service Management? 5. What are the evaluation criteria for integrated IT Service and PC Lifecycle Management? To find out the answers to these questions and others, watch this new Webcast now. ********** About Ronni Colville Ronni Colville is a vice president in the IT Operations Management group in Gartner Research. Ms. Colville's area of research is configuration management, which includes server provisioning and configuration, IT Service Dependency Mapping technologies and traditional desktop management. The latest addition to her area of coverage includes Configuration Management Data Base(CMDB). For 10 years prior to joining Gartner, Ms. Colville was a senior networking specialist at IBM, where she assisted Fortune 100 clients and midsize enterprises with development and deployment of their networking and communications architecture. About Stephan Glathe Stephan Glathe is co-founder and CTO of enteo Software GmbH. In
this capacity he is responsible for all aspects of system design and realization of
enteo products. His management tasks include product management and
development. Automating routine IT processes for customers around the world, and thus giving them time to devote to more important things, is the focus of his endeavors. To set
new standards in the market by finding intelligent and innovative solutions is his
driving ambition. Simplifying complex interrelationships, developing visions, and
implementing these together with others are Glathe’s particular strengths.
Glathe studied industrial engineering and management in Karlsruhe, Germany, and
began working as a freelance software engineer for several companies while still a
student. Among his employers were Andreas Stihl AG & Co. KG and debis
Systemhaus. At the same time, he developed the first version of NetInstall. In 1995,
he founded enteo Software GmbH together with Markus Förster and Stefan
Rehberger in order to further develop and market this product. |
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