Closing the Gap: Reactive to Proactive IT Service Management
How do you move from reactive to proactive IT service management? In this concise 17-minute webcast Gartner analyst David Williams discusses a new, automated paradigm for IT service management and introduces the innovative learning technologies that make it possible. IT operations executive Joseph Ambrose explains how his team used the approach to generate significant results at a Fortune 50 company. Finally, Nicola Sanna will show you how to quickly and easily put it into practice in your environment.

Sponsor: Netuitive, Featured Analyst Firm: Gartner
Speakers: David Williams, Joseph Ambrose, Nicola Sanna
Type: Video (18 minutes)